Shipping – Shop Moonstone

Shipping

We are please to offer flat rates for our online orders, please refer to the timelines below before placing your order to ensure your order will arrive in the time frame you are hoping for. We offer free shipping on Canadian orders over $125.00, over USA orders of $200.00 and over International orders of $250.00. No discount codes required for free shipping.


SHIPPING TIMES

Express Canadian Shipping - please allow up to 3 business days for express shipments.

Standard Canadian Shipping - please allow up to 5 business days for standard shipments.

Express USA Shipping - please allow up to 5 business days for express USA shipments. 

Standard USA Shipping - please allow up to 7 business days for delivery on standard USA shipments.

Standard International Shipping - please allow for 1 to 3 weeks for delivery on international shipments.

Tracked International Shipping - please allow for 1 to 3 weeks for delivery on international shipments.

Please allow 24 hours from the time of purchase for processing to begin. Orders are processed within 1-3 business days of purchase, but may be subject to delay during sale periods and holidays.

DUTIES

Canadian orders will not be charged duties. 

Shop Moonstone is not responsible for any import duties, customs and taxes incurred on international shipments, as these are the responsibility of the purchaser. We cannot advise the cost as these charges will vary according to country. 

As these fees are not computed nor applied by Shop Moonstone. If you are unsure about the charges please contact your local customs office for further information.

A link that may help calculate how much you will be charged for customs depending on your country is dutycalculator.com. 

Please Note: Transit times may vary due to customs delays.

*Please allow for an additional 5 business days for Duties and Customs processing on all UK, Australia, and International orders*

Once your order has been shipped please keep an eye out for estimated delivery dates through the tracking number you receive. Once the suit arrives and is confirmed by the shipping carrier that your package has been delivered, we are not responsible for the loss or theft of your package. 

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of Canada may be subject to courier and/or customs delays.

Note: During Holiday Seasons all orders will be packed in 1-6 business days.

 

Please Note:

Shop Moonstone ships orders to the exact address the customer has entered at checkout. We are not responsible for any changes after the order has been fulfilled. Customer can notify Shop Moonstone of the issue, but if the package has already been shipped, the customer will need to contact Canada Post customer service. If the package is returned to Shop Moonstone, the customer will acquire a shipping fee to re-send.